Our policies.

Privacy

Last updated 14 October 2026

Who we are

Jasmine’s Bloom & More (registered as Y.B JASMINES BLOOM AND MORE, a trading activity of WOOD MASCOT DESIGNS LTD, company no. HE451581, VAT no. CY60036294J), Dositheou Street, Shop 1, 8025 Paphos, Cyprus. Email info@jasminesbloom.com, phone +357 99 012 189. We are the controller of the personal data described here.

What we collect

Only what we need to prepare and deliver your order: your name, email address, phone number, delivery address (or collection choice), preferred date, the items you order and any gift-card message you write. We never see or store your full card number. Payment is taken on the secure page of our payment provider.

Why we use it

• To prepare, deliver and confirm your order, and to contact you about it.
• To take payment and issue refunds when due.
• To keep records we are required to keep for accounting and tax.

We use your details for these purposes only. We do not sell them, and we do not send marketing messages unless you ask us to.

Who else handles it

• Viva Wallet processes card payments.
• Cloudflare hosts this website and our order system.
• Google (Analytics and Ads) measures visits to the site and the results of our ads, only if you accept cookies.
• An email service sends our order notifications and confirmations.
• Our own delivery team receives the name, address and phone number needed to reach the recipient.

These providers act on our instructions or under their own data-protection obligations. Some may process data outside Cyprus; where they do, they rely on recognised safeguards.

How long we keep it

Order records are kept for as long as accounting and tax law require, and then deleted or anonymised. Other details, such as messages to us, are kept only as long as needed to answer you.

Cookies and analytics

We use Google Analytics to understand how visitors use this site, and Google Ads to see whether our ads lead to orders. These tools set cookies only if you choose “Accept” in the cookie banner. If you decline, no analytics or advertising cookies are set. Google may still receive basic signals without cookies, such as that a page was viewed, which do not identify you.

Your browser also remembers your basket while you shop and your cookie choice. You can change your choice at any time with the “Cookie settings” link at the bottom of the page. How Google uses this data is explained at policies.google.com.

Your rights

You can ask to see, correct or delete your data, to restrict or object to its use, or to receive a copy of it. Write to info@jasminesbloom.com and we will reply within one month. If you are unhappy with how we handle your data, you can complain to the Office of the Commissioner for Personal Data Protection in Cyprus (dataprotection.gov.cy).

Terms of sale

Last updated 8 October 2026

Prices and orders

Prices are in euro and shown as listed in the shop. An order is confirmed when your payment is accepted, or, for requests sent through WhatsApp, when the shop confirms it to you. We may decline or adjust an order if an item is not available, and we will tell you before anything changes.

Flowers and substitutions

Flowers are natural and seasonal. Photographs are illustrative, and no two arrangements are exactly alike. If a particular flower or colour is not available on the day, we will replace it with something of the same style, colour and value. If you have a strong preference, tell us in the gift-card message or by phone.

Delivery and collection

• Delivery in Paphos is complimentary on orders above €30. For smaller orders, nearby villages and the rest of Cyprus, we confirm the delivery charge before your order is accepted.
• We confirm the delivery date with you. We cannot guarantee an exact time unless we have agreed one with you in advance.
• Please give a correct address and a phone number that will be answered. If nobody can receive the flowers, we will try to reach you and the recipient and arrange a second delivery, which may carry an extra charge.
• You can also collect from the shop during opening hours: Monday–Saturday 08:00–20:00, Sunday 09:00–19:00.

Payment

Card payments are taken by Viva Wallet on its own secure page. We do not see or store your card details.

Our responsibility

We take care over every order. If something is wrong with it, see the next section. Nothing in these terms limits your legal rights as a consumer in Cyprus and the European Union.

Law

These terms are governed by the laws of Cyprus. We may update them from time to time; the version in force when you order applies to your order.

Cancellations & refunds

Last updated 8 October 2026

Changing your mind

• 48 hours or more before the delivery or collection date: cancel or change your order for a full refund.
• Less than 48 hours before: contact us as soon as you can. If we have not started preparing your order, we will do our best to cancel or change it. If we have, we may not be able to.
• Same-day orders: cannot be cancelled once confirmed.

To cancel, call +357 99 012 189 or email info@jasminesbloom.com with your name and the delivery date.

Right of withdrawal

Fresh flowers and made-to-order arrangements spoil quickly or are made to your request, so the usual 14-day right to withdraw from a distance purchase does not apply to them under EU and Cypriot consumer law. This does not affect the cancellation terms above or your right to a remedy if something is wrong.

If something is not right

If your flowers arrive damaged, or are not what you ordered, tell us within 24 hours of delivery and send a photograph to info@jasminesbloom.com or by WhatsApp. We will replace the order or refund you.

How refunds are paid

Refunds go back to the card you paid with. Your bank decides how quickly it shows on your statement, which can take several working days.